Things Remembered Reviews

Well my first complaint, boy has the company gone down hill. I ordered an engraved mens bracelet and picked it up at the store at Great Lakes. A young man handed it to me with no bag, never asked. He was rude. I take it out to look at it and it's covered in white goo. I showed him. He could not care less. I asked him to wipe it off. You would think I asked him to extract one if his lungs. So disgusting. So rude.
Another try. Ordered a bracelet online. Received confirmation. Five days after the delivery date I contacted the company. I get an email blaming me and saying they cannot find the order. I sent a screen shot of THEIR confirmation. What a messed up order records system. I requested the ecact delivery date. We will see. Since my paid order was lost by them it may take some time now.
Two big strikes. I'm done ordering from them. MANY other service options out there.

I worked here for many years. I loved the job but hate the company. On an almost daily basis we were told how replaceable we were. The company would have monthly or quarterly competitions. We won many of them, however we NEVER saw one thing we won. Some of these things included pizzas parties (yes multiple) a Christmas party, money was supposed to be added to pay, a visa gift card for the store to use. Plus many more. We had a huge staff turnover which wasn't a surprise.

Very disappointed with this company. I ordered a monogrammed music box for my daughter for Christmas with plenty of time left before the 25th. I paid for it and there were no shipping fees. The very next day I receive an email stating the box is at a store in Ohio and I could pick it up. I am in Arkansas and I am not driving to Ohio and besides that, it was supposed to be shipped to my home... so then I was roped into paying the shipping fees. Now, several days later, I receive this email stating the box... that was in Ohio and apparently already personalized with her name, is no longer available. Tomorrow is Dec 21 and it is too late to get her by Saturday. So in the same email, they request I buy something else for 20% off... are you kidding. So, I went on the website and the music box is available and can be shipped so they lied to me a second time. I am totally disgusted with services like this and now my daughter will not have her gift for Christmas

My husband bought me a snow glob for Mother's Day. The engraving was not readable and the placket was falling off. The quality of this gift was horrible for the price. I ended up returning the item. So sad as this store used to have great stuff.

Company is awful. Been to North attleboro a few times this week and walked out every time. No help, never asked me if I need any. Which usually when I have been in there they do. The associate on Sunday 3/21 and a few days before is the reason I walked out and will not return. Sitting on counter on phone. Even when I was looking at wedding things she glanced over and said how are you and i immediatly left. She couldn't keep her eyes open or so it looked. Both times looked like she was on something. Braintree is a far drive but I will go to that instead. Do you not drug test employees? Re training for better customer service.

My family and I have purchased many many many things from things remembered throughout the years. My daughter got a beautiful $150 snow globe for her baptism the water is completely yellow and disgusting looking it is 4 years old. She got another snow globe from her grandmother for her birthday that's two years old the water is yellow and disgusting. I have been married five years the engraved serving set knife and champagne glasses the silver has awful looking spots all over them that do not come off with any kind of Polish they look terrible and the rhinestones are falling out they actually looked like that immediately after the first use and they were properly hand washed and dried. My wedding silver picture frame has turned an orange bronze color and will not polish clean. My daughter has a small jewelry box that has also turned an orange bronze and will not polish clean. My mom has a massive snow globe that is at least 15 years old the water is completely yellow and most of the water is evaporated it is stored in a glass cabinet nowhere near the sun. My mom has picture frames four of them to be exact from our confirmation and they have all turned an orange color after 15 years. Their items look beautiful they're a little bit on the expensive side which I don't mind at all however nothing lasts. Things remembered specializes in keepsake items keepsake items are meant to last for years and years you are lucky if you get a year out of them. And by the way if something goes wrong with your items over the one year warranty you are offered nothing with no solution in fixing your items. Imagine the server set that your mother gave you for your wedding that you planned on cutting all of your cakes with and serving your desserts throughout your married life looks absolutely awful and you don't even want your mom to see it because she spent so much money on it and then had it engraved for you and now it's completely deteriorating. Every time I see it in the drawer and take it out to slice a dessert I'm immediately remembered by how upset I am that it looks the way it does. Seriously as beautiful as the items are at the store do not purchase them they are all crap. I'd be more than happy to share hundreds of photos with you of all the items throughout the years I've bought that have fallen apart.

I purchased 2 iridescent engraved wine glasses for my best friend for Xmas. The glasses came in bubble wrap, which is great but what happened to them coming in gift boxes. Am I to put them in a gift bag so they can break. Does not look right to give it still bubble wrapped. Unattractive.

I have purchased items from Things Remembered for many years now. I have had a few mishaps that were always corrected with little to no hassle. I recently tried the engraving service at the St. Matthew's Mall location without buying the product from Things Remembered due to my gift recipient requesting a YETI tumbler which Things Remembered does not carry. I had to leave my YETI at the store as they were unable to engrave it that day. When I returned a few days later, I found that the engraving was incorrect. I was extremely upset because I drove so far and had to go inside the mall during this pandemic only to find that a tumbler that I paid $30 for was ruined. Miranda, the store teammate was absolutely amazing. She looked up the order and found that the engraving was done incorrectly. She promised me she would fix it and she did. Less than 3 days later, I received a box at my door with my YETI tumbler. The engraving was amazing and better than I expected. Miranda not only went above and beyond, she showed patience and understanding, while also training a fellow teammate. I truly hope Things Remembered rewards Miranda for her great customer service. This is why I continue to purchase items from Things Remembered, they appreciate their customers and stand by their promise of customer satisfaction. Thank you, Miranda!

Product purchased was OK, not great, but constant emails, after many unsubscribe requests is ridiculous.
Can't stop emails. I will never buy again from this place.

These times that we are living in is extremely hard to plan on anything because of COVID-19, especially weddings. With wedding plans shifting due to wedding hall restrictions, I called to change the etching on a pair of beautiful champagne glasses that was already ordered. Customer service found my glasses in production, quickly changed the writing on the glasses just in case the wedding had to be moved. She was very pleasant and went beyond her job to ensure that at least we could count one wedding plan going right! The glasses are so very beautiful